Frequently Asked Questions

The chat applet won't load. What do I do?

There are a number of reasons why the chat room may not work correctly for you.

Our chat rooms are powered by a popular technology called Java. If you are having problems with the chat rooms, the first thing you should do is install the latest version of Java onto your computer. Download Java for free here. After you install Java, please exit all of your web browser windows and try the ChatPaki chat rooms again.

If you have tried installing the latest version of Java, the next step you should take is restarting your computer. Believe it or not, a lot of problems can be solved if you just try and restart your computer first. If this does not fix your problem, then there are a few other things we can try. Clearing your Internet history and cookies is a good place to start. (If you clear your cookies, you will be required to relogin to ChatPaki.) Also, make sure that you are using the newest version of your browser. We recommend you use Mozilla Firefox. It is a very popular and full-featured browser... and it is completely free.

Another thing to remember is that when you load the ChatPaki  chat room applet for the first time, a window will popup asking you if you wish to allow the ChatPaki  Java client to install. You must select "yes" or "run" for the chat room to load!

The last thing we would like to point out is that every few weeks the administrators of the chat rooms restart the chat server in order to ensure quickness and quality chatting for everyone. If the chat room says something like "Connection refused" or something along the lines of that, it most likely means we are working on the chat rooms and that you should try back later.

If none of these solutions are the right answer for your problem, please contact us and we will help you figure something out. Who knows? Maybe more than one person is having the same problem you are